Delivery Policy

A note on post & packaging

All orders (except local delivery & collection) will be posted for next day delivery via DHL courier. Orders are packed with dry ice inside a wool insulated carboard box to ensure your ice cream arrives frozen! I will pack each order with at least 24-36 hours worth of dry ice so please make sure you are in to accept the delivery on your chosen date as I cannot accept responsibility for missed deliveries and thus spoiled ice cream! Deliveries are between 8am-6pm.

 

In some cases the ice cream might stay frozen for up to 48hours but I cannot guarantee this as it will depend on the ambient temperature and conditions during delivery.

 

Due to the logistics involved in dry ice and the scale of my business I am unable to offer other delivery options or times. So I can only apologise if these don't work for you this year!

Similarly, I am unable to offer cheaper or free post and packaging as the costs involved in sending each order are upwards of £15 per order! (Natural wool insulated box + 2-3kgs of dry ice + next day delivery!). Insane I know /cry.

Therefore I have a minimum spend of £30 for national deliveries with a fixed postage cost of £9.95. Saturday delivery is £5 extra. There is no minimum spend for local deliveries or collection.

Sorry I can't offer better delivery options just yet. 

To make the most of this, start eating through your freezers now and make space for what I hope will be the best ice cream you have ever had!

Nationwide Delivery (DHL Next Day Courier)

When placing an order you will have to choose delivery on one of the following dates.

Wednesday 14th December or Saturday 17th December. 

If you aren't in they will try to leave your order with a neighbour or place in a safe space. Please make sure you are in to accept the delivery as I am not responsible for missed deliveries. In the case that you aren't in, they will try to leave your order with a neighbour or safe space (please specify in notes when ordering just in case).

If you do not receive your order on the date you expected please get in touch as soon as possible via harry@bigkidicecream.com

Unfortunately I am unable to arrange delivery on a date not specified above.

Local Delivery

WV & TF postcodes only (Wolverhampton & Shifnal)

Wednesday 14th December

When placing an order please choose 'pick up' delivery option and specify AM or PM in the notes when placing an order.

Local AM: 9am-1pm

Local PM: 1pm-late

I will be delivering them myself throughout the day!

In certain cases I may be able to arrange local delivery on a different date, or collection from Big Kid HQ (in Wolverhampton). Please get in contact via harry@bigkidicecream.com or DM on Instagram to enquire!

Local deliveries will not be packaged with dry ice and will need to be placed into the freezer immediately upon delivery so please ensure you are in to accept the delivery!

Collection from Dig Brew Co.

Choose to collect your order from Dig Brew Co.'s taproom in Digbeth from:

Thursday 15th Dec - Saturday 17th December.

Dig Brew Co.

43 River Street

Birmingham

B5 5SA

Unfortunately we are unable to offer collection from Dig Brew's Bottle Shop in Piccadilly arcade as we no longer have space for a freezer!

If you plan to collect your order from Dig Brew Co. please make a note in the note section when placing your order.

 

SAFTEY WARNING: DRY ICE

Take extra care when handling packages of dry ice.

The temperature of dry ice is -78° C so you really don't want to get this on your skin! Contact with dry ice can cause cold burns or frostbite.

Dispose of dry ice in a well ventilated area as concentrated CO² vapour can cause asphyxiation. Do not discharge into any place where its accumulation could be dangerous.

Questions, Queries & Contact

If you have any questions or problems regarding your order please get in contact via harry@bigkidicecream.com or DM me via Instagram @bigkidicecream. 

Fingers crossed everything goes to plan but please be gentle with me, this is my first time doing this! I'm sure it will be epic. But any questions you have please just ask!

Thank you for your understanding!

Harry <3